What if we already have an IT provider?
No problem – we can work alongside your current provider or help you transition smoothly. We'll scope it out so there's no downtime.
FAQ
Common questions about our services, pricing, and support.
What Microsoft 365 services do you manage?
We handle everything: Entra ID, Teams, SharePoint, OneDrive, Outlook, MFA policies, user onboarding/offboarding, security baselines, and health monitoring.
What networking equipment do you work with?
We specialise in Cisco and Ubiquiti (UniFi) deployments. We handle router, switch, and Wi-Fi access point configuration, VLAN design, and remote monitoring.
Do we need to sign a long contract?
We keep things flexible. Most clients start on a 30- or 90-day rolling agreement. Longer-term contracts are available for fixed pricing or guaranteed capacity.
How long does a typical network rollout take?
Small office Wi-Fi deployments can be done in 1-3 days. Larger multi-site projects are scoped individually with clear timelines and milestones.
What's your response time for issues?
We respond within 1 hour during business hours (9-6 UK time). Critical issues are escalated immediately with same-day resolution where possible.
What areas do you cover?
We're London-based and serve businesses across the UK. Remote support is available nationwide, with on-site visits for London and surrounding areas.
Do you provide out-of-hours support?
Our standard service covers business hours with remote monitoring 24/7. Out-of-hours support packages are available for businesses that need around-the-clock coverage.